Business Process Improvement

David Gustafson, PhD

Service Delivery, Addiction, Theory of Change

October 2010

Dr. David Gustafson, Director of the Center for Health Enhancement Systems Studies at the University of Wisconsin-Madison, proposes a number of ways in which addiction treatment providers and institutions can use innovation to achieve process improvement. Dr. Gustafson emphasizes keeping process improvement short and simple, by identifying and monitoring a small number of measures. Such measures include making adjustments to time to treatment, assessment no-shows, admissions, and continuation of care.

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